Returns & Exchanges

2. Your Statutory Cancellation Rights

Under applicable United Kingdom consumer distance-selling legislation (Consumer Contracts Regulations), for eligible online purchases you generally have:

• 14 calendar days after receiving the goods to notify Caspara that you wish to cancel your order.
• A further 14 calendar days from your notification to send the goods back.

This right to cancel is a statutory legal protection and is not an optional goodwill policy.

3. How to Request a Return

To notify Caspara of your decision to cancel or return an item, please contact our customer care team via email at care@caspara.co.uk with your order number, the item(s) you wish to return, and your contact details.

Our team will promptly provide the return postal address and instructions for dispatching your parcel.

4. Garment Return Condition

When trying on items, please treat them with reasonable care. For returned items to be accepted for a full refund, garments must be:

• Unworn other than reasonable fitting and inspection (in the same manner you would inspect an item in a shop)
• Unwashed and unaltered
• With original tags attached where applicable
• Not damaged beyond what is reasonably necessary to inspect the item

As permitted under UK consumer law, Caspara reserves the right to make a deduction from your refund to reflect any reduction in the value of the goods resulting from handling beyond what is reasonably necessary to establish their nature, characteristics, and fit.

5. Refunds & Outbound Delivery Costs

Refunds are processed according to applicable UK consumer law following receipt and inspection of the returned goods (or receipt of proof that they have been dispatched).

Where you cancel and return an entire eligible order within your statutory cancellation window, Caspara will refund the purchase price along with the legally required standard outbound delivery amount (£9.90) where applicable.

Please note:

• Partial returns of an order do not trigger a refund of the original outbound delivery fee.
• Where a premium or upgraded delivery method was selected at checkout, only the amount equivalent to standard outbound delivery is reimbursed in accordance with statutory requirements.

Reimbursements are issued to the original payment method used for the order.

6. Returning Your Parcel

As customers are responsible for the cost of return postage on voluntary returns, we recommend using a tracked postal or courier service and retaining your proof of postage, as parcels remain the sender's responsibility until delivered to Caspara.

7. Faulty, Damaged, or Misdescribed Items

Nothing in this policy affects your statutory consumer rights in relation to goods that are faulty, misdescribed, damaged on delivery, or otherwise do not conform to the contract.

If an item you receive is damaged or defective, please contact us immediately at care@caspara.co.uk with your order details and photos of the issue. In such cases, Caspara will arrange for the return at no cost to you and provide an appropriate replacement, repair, or full refund.