Delivery & Shipping

1. Delivery Territory

Caspara currently ships exclusively to addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland).

We do not offer international shipping or click-and-collect services.

2. Delivery Costs & Free Delivery Threshold

3. Dispatch & Delivery Estimates

Estimated dispatch and delivery information will be shown at checkout or provided with your order confirmation where available.

Orders are typically dispatched on UK business days (Monday through Friday, excluding bank holidays). Circumstances such as carrier volumes, severe weather, or postal disruptions may occasionally affect transit times.

4. Tracking Your Consignment

Once your parcel has been handed to our delivery carrier, you will receive a dispatch confirmation email containing your tracking reference and a direct link to track transit progress.

You may also track existing orders at any time using our online Order Tracking tool.

5. Delivery Address Accuracy

Please ensure that your shipping address and contact details are entered accurately during checkout. Caspara cannot be held responsible for transit delays or failed deliveries arising from inaccurate address information supplied at checkout.

6. Damaged or Lost Parcels

If your parcel arrives damaged or items are missing, please contact us promptly at care@caspara.co.uk with details so that we can assist and investigate with the carrier.