Return, Exchange, and Shipping Policies

Return and Exchange Policy:

Caspara is committed to providing quality products and excellent customer service. If you’re not satisfied with your purchase, you can return or exchange it within 7 days of receiving your order.

Return and Exchange Conditions:

  1. The product must be unused, undamaged, and in its original packaging to be eligible for return or exchange.
  2. We reserve the right to refuse any return or exchange that does not meet our return policy requirements.

How to Return or Exchange an Item:

  1. Contact our customer service team via email at contact@caspara.co.uk within 7 days of receiving your order to initiate the return or exchange process.
  2. Provide your order number, the name of the item you wish to return or exchange, and the reason for the return or exchange.
  3. Once your return or exchange request is approved, you will receive further instructions on how to return the item to us.

Refund Process:

  1. Refunds will be issued to the original payment method used to make the purchase.
  2. Please allow 3-5 business days for the refund to be processed and reflected in your account.

Shipping Policy:

We strive to provide fast and reliable shipping services to all our customers within the United Kingdom. Here’s what you need to know about our shipping policy:

  1. Orders are typically processed within 1-2 business days.
  2. Once your order is processed, it will be shipped via our preferred carrier.
  3. Shipping times vary depending on your location and the shipping method selected during checkout.
  4. On average, orders are delivered within 2-5 business days.
  5. We offer free shipping on orders over £100 within the UK.

Please Note:

Shipping times may vary due to factors beyond our control, such as weather conditions or carrier delays. We appreciate your patience and understanding.

If a customer wishes to make a return, the customer is responsible for all shipping and tax costs.

For further inquiries or assistance, please don’t hesitate to contact us at contact@caspara.co.uk.